Communication remains another shortcoming. Whether you are getting in contact regarding a cancellation, a refund or for any other reason, it can be frustrating to connect to the relevant person who can solve your problem. This complication can increase for a multitude of reasons. Perhaps you did not make a booking directly and therefore you have to speak tour travel agent or third party website which then has to relay your desired changes, often failing to make the correct amendments. Perhaps you do not have all of the information available and the service is having trouble finding your booking. In many cases it simply a matter of time and effort as it can be very expensive and time-consuming to try to reach someone over the phone when you’re on the other side of the world.
A platform in which the client could directly leave comments or request for existing bookings would solve this problem with immediate effect. It should be as simple as selecting the booking in the platform, entering your requirement and waiting for the relevant party to reply. This would save the client time, funds and be less stressful for all stakeholders.