Live Test Results

38 Found.37 Fixed on the Spot.Tratok’s Live Test Results Are In.

Real guests, three partner venues across Dubai and Abu Dhabi, dining and stays, and live payments. The test went very well. Here is what we found, what we fixed straight away, and the one thing we are making even better by 23 October.

A weekend in the real world

For the weekend starting 2 October, Tratok left the lab. Guests booked, arrived, dined, stayed and paid at two partner venues in Dubai and one in Abu Dhabi, covering dining experiences and accommodation.

Every guest carried the whole trip on their phone. Before setting off, the booking briefed them on the destination, from the weather on arrival to the plugs and how much to tip. At the door, one screen did the talking.

Finding the venue was one tap away, with the route mapped from wherever the guest happened to be.

And the booking does not stop at the door. Every one comes with a full set of travel tools, built for the moments a trip actually throws at you.

Phrasebook

Twenty everyday phrases in the local language, from “The bill, please” to “I am allergic to…”, with how to say each one. Tara writes them in your own language, and once opened they work offline, for the moments the signal drops.

Emergency card

The local emergency number, “I need help” in the local language, the address and phone of your stay and your own emergency contact, on one card that also works offline.

I have arrived

One tap tells a friend you have arrived safely, where you are staying and until when.

Packing list

Tara writes a list for your destination and its forecast, and you tick it off as you pack.

Plan my days with Tara

Hand Tara your dates and get your days planned, around the booking you have already made.

Calendar, sharing and PDF

Put the booking in your phone’s calendar, send family a read-only trip page that never shows a price or a name, or save the whole booking as a PDF.

Every booking and every payment also shows up on Tratok right now, the live map of the whole ecosystem that anyone can open.

That is the whole point of a live test: real bills, real staff and real guests find the rough edges no lab ever will. We logged every single piece of feedback, 38 in total.

Most platforms log a problem and schedule it for next quarter. We fixed 37 of ours as they were found, then tested them again at the venues. All 37 worked.

What got sharper over the weekend

Some fixes were small, some were not. A few examples:

The one we are making even better: refunds at the venue

Payments at the venue worked exactly as expected. But the test showed us where they can be made better still, and it comes down to how an amount gets into the system.

When that happens, the guest naturally wants the difference back, and at Tratok a refund should be instant. That is the standard, not a nice extra.

Here is the challenge. Every venue runs its own sales system, connected to Tratok through our own proprietary webhooks, so a fix has to work for all of them, not just one. We have defined three viable solutions built to work across the board, and we are testing them now, with security, reliability and a first-class experience as the bar each one has to clear.

Thirty-seven fixed on the spot. The thirty-eighth gets the same care, with one rule that does not bend: refunds must be instant.

Thank you to our partner venues, their teams and everyone who took part.

Live test results: quick answers

How did Tratok’s live test go?

Very well. Real guests booked, dined, stayed and paid at three partner venues. We found 38 areas to improve and fixed 37 of them on the spot, each one tested again and working.

Where was the test held?

At two partner venues in Dubai and one in Abu Dhabi, covering dining experiences and accommodation.

What if a venue charges me the wrong amount?

Every payment screen shows the exact amount in TRAT and in the currency the venue charged before you confirm, so check it before you tap. Making refunds instant at every venue, whatever its sales system, is exactly what the three solutions now in testing are for.

When will the refund improvements be ready?

Testing runs until 23 October, so that every option is proven secure, reliable and simple to use.

Keep exploring Tratok